Siebel CRM Training

Siebel CRM Online Training

Introduction to CRM

  • Why CRM?
  • Where CRM is used?
  • CRM Software
  • Selecting a Right CRM Software

Introduction to Siebel

  • Siebel Applications
  • Siebel Employee Applications
  • Siebel Customer Applications

Connecting to Different Siebel Databases

  •  Server
  •  Local
  • Sample

Installations

  • Siebel Client Installation
  • Tools & Sample Database Installation

Implementation Structure

  • Defining Organizations
  • Defining Divisions
  • Defining Positions
  • Defining Responsibilities
  • Setting Up Employees
  • Visibility Control
  • Access Control and Access Groups

Some Important Business Entities in Siebel

  • Sales life Cycle
  • Accounts
  • Contacts
  • Opportunities
  • Quotes
  • Orders
  • Activities
  • Products and Assets
  • Service Requests etc

Siebel Tools

  • Introduction to Siebel Tools
  • Tools Architecture
  • Data Object Layer
  • Business Object Layer
  • Logical User Interface Object Layer
  • Physical User Interface Object Layer
  • Siebel Application Object Manager
  • Developing Applications in Siebel -I
  • List Applets, Form Applets
  • Configuring Joins (Implicit and Explicit Joins)
  • Configuring Links
  • Configuring Pick Lists
  • Configuring Pick Applets
  • Configuring MVG Applets
  • Configuring Association Applets
  • Attachment Applets
  • Drill Downs – Static / Dynamic

Server Concepts

  • Server Architecture
  • Smaller Deployments Vs Larger Deployments
  • Server Installation
  • Setting Up Web Enabled Clients

Siebel Remote Administration

  • Setting Up Local Databases
  • Synchronization Process
  • Check-In/Check-Out

Siebel Workflow

  • Workflow Policy Management
  • Workflow Process Management

Siebel Enterprise Integration Management (EIM)

  • Understanding the Data Mapping Techniques
  • Loading data from Legacy Systems to EIM Tables
  • EIM table mappings
  • Preparing the .ifb file
  • Loading the Data from EIM tables to Base Tables

Siebel eSCRIPTS

  • Introduction to Scripting
  • Browser Scripts Vs Server Scripts
  • Writing scripts on Siebel Objects
  • eSCRIPTS Methods
  • Business Case Studies

Send Enquiry

Your Name (required)

Your Email (required)

Your Phone No. (required)

Subject

Your Message