SAP CRM Functional Training

SAP CRM Functional Online Training

Base Customization

SAP CRM Transactions Customization

SAP CRM Item Category Customization

SAP CRM Billing

Activity Management


Fundamentals of SAP Marketing

  • Marketing Plans
  • Marketing Campaign Management


External List Management (ELM)

Lead Management

  • Up-Selling
  • Down-Selling
  • Cross-Selling in SAP CRM


Opportunity Management

Quotations & Sales Order Processing

Copy Controls

Organizational Data Determination

SAP Org Data Determination – Hands on Workshop

Pricing (specific to CRM)


Installed Base (I Base) Management

  • Service Materials
  • Complaints & Returns
  • Service Contracts
  • Service Transactions
  • Hour 30- Service Confirmations

Service Management Theory

  • Installed Base Management
  • Service Contracts & Service Order processing
  • Complaints & Returns Processing
  • Other Service Transactions
  • Service Confirmations
  • SAP CRM Partner Determination
  • SAP CRM Text Determination
  • SAP Web UI Customization
  • IC Web client Introduction

Middle ware setting

Data replication

Master data replication

Customize data replication

Transaction replication

Cross setting sap crm to sap ecc

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