Salesforce CRM Training

Salesforce CRM Online Training

Introduction to Cloud Computing

  • What is Cloud Computing
  • Infrastructure as a service IAAS
  • Platform as a service PAAS
  • Software As A Service

Introduction to Sales force

  • On Demand concept
  • Advantages

Sales force .com Editions

  • Different types of Salesforce editions
  • Different types of Force.com  editions
  • Comparison of different editions

Salesforce.com Architecture

  • Salesforce Environments
  • Salesforce MVC

Salesforce.com Products

  • Service Cloud
  • Sales Cloud
  • Database.com
  • Apex change

Building Blocks

  • Apps
  • Tabs
  • Forms
  • Links
  • Standard and Custom Objects
  • Advanced Customization and configuration
  • SalesForce Data Model
  • Different types of Relations
  • Master Data details
  • Lookup
  • Junction Object
  • Formula fields
  • Cross Object  Formula Fields
  • Roll Up Summary

Sales Force Data migration

  • Introduction to data loader
  • Import Wizard
  • Data Export

Customization

  • Application Building
  • Designing Database
  • Creating Objects
  • Creating fields
  • Establishing Relationships 

Sales force automation

  • Salesforce activities – Tasks and Events
  • Workflow and actions
  • Field update
  • Email
  • Tasks
  • Time based workflow
  • Approval process

Sales Force Customization using Visual Force

  • Introduction to Visual Force
  • Difference between Visual Force and Controls
  • Basic Elements
  • Tags
  • Standard Controller
  • Standard List Controllers
  • Custom List Controllers
  • Static Resources
  • Custom  Controllers
  • Extension Controllers
  • Action Tags
  • Custom Components
  • Rerender, Renderas and Rendered-

Sales Force Customization

  • Introduction to APEX
  • Apex Advantages
  • Where Apex is used?
  • Language constructs
  • Data Types in Apex(Primitive & Non Primitive)
  • Static and Instance Methods
  • Classes, Objects and Variables
  • Collections(List, Set, Map)

Database

  • DML Commands
  • SOQL(Salesforce Object Query Language)
  • SOSL(Salesforce Object Search Language)

Apex

  • Apex Triggers
  • Types of Triggers

Testing

  • Testing Concept
  • Test Classes

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