Microsoft CRM Training

microsoft-dynamics-crm1

Introduction about MS CRM

  • Version Difference of MS Dynamics CRM (4.0 – 2016)
  • New Features in MS CRM 2016
  • Types of CRM Environment
  • CRM Licensing Part
  • History of MS CRM
  • What is Organization ?
  • What is Business Units(BU) ?
  • What is Team ?
  • What is security role ?
  • How to create role and assign role to user ?
  • Solutions and it’s types
  • How to create entity ?
  • How to customize the form ?
  • How to create Charts ?
  • Relationships and it’s behavior
  • JavaScript and it’s events
  • Sales force automation
  • Service Module
  • What is process and it’s types
  • Business management Module
  • Data Management
  • Duplicate Detection of data
  • Data import and export
  • Solution import and export
  • Service Management
  • What is advanced find ?
  • What is Plugin and its implementation
  • What is system Jobs
  • System Settings and personal settings
  • Ribbon workbench
  • What is reports and how to create reports
  • What is auditing ?
  • What is Dashboard and how to create it ?
  • What is templates and how to use it ?
  • Integration with SharePoint
  • Integration with Outlook
  • Web Resources and Iframe
  • What is queue ?
  • What is sitemap ?
  • How to customize the sitemap ?