ITIL Training

ITIL Online Training

Introduction to ITIL

  • Overview
  • Terminologies
  • IT’S Service Management

Service Strategy

  • Detailed explanation of all the processes within Service Strategy.
  • Explanation of the Critical Success Factors of all the processes within Service Strategy
  • Roles & Responsibilities

Service Design

  • Detailed Explanation of all the Processes within Service Design.
  • Explanation on the Key Performance Indicators (KPI’s) for each of the process.
  • Explanation on the CSF’s for each of the process.
  • Dependencies of every process.
  • Roles & Responsibilities

Service Transition

  • Detailed Explanation of all the Processes within Service Transition.
  • Explanation on the Key Performance Indicators (KPI’s) for each of the process.
  • Explanation on the CSF’s for each of the process.
  • Dependencies of every process.
  • Roles & Responsibilities

Service Operations

  • Detailed Explanation of all the Processes within Service Operation.
  • Explanation on the Key Performance Indicators (KPI’s) for each of the process.
  • Explanation on the CSF’s for each of the process.
  • Dependencies of every process.
  • Roles & Responsibilities

Continual Service Improvement

  • Detailed Explanation of all the Processes within Service Operation.
  • Explanation on the Key Performance Indicators (KPI’s) for each of the process.
  • Explanation on the CSF’s for each of the process.
  • Dependencies of every process.
  • Roles & Responsibilities

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